Mobile banking and mobile apps
Claus Bunkenborg from Danske Bank guides you though the new way of banking, where mobile is essential.
1. Banking is no longer somewhere you go, but something you do
The new normal is that the average customer calls the bank twice a year and uses mobile banking 161 times a year. Banking is essential – but banks are no longer.
2. Mobile banking
You must offer a wide range of enjoyable features while maintaining simplicity.
3. Mobile payments
Mobile payment is the new battlefield. It has to be easy to send and receive money using phone number as the account alias.